Haus Maids — Privacy Policy
Last updated: 16th July 2026
Part A — This website (Haus Maids Franchising Ltd)
1. Who we are
This part of the policy explains how Haus Maids Franchising Ltd (“we”, “us”, “our”) handles personal data through this website.
- Company: Haus Maids Franchising Ltd,
- Company number: 11056919
- Registered address: Rangefield Court, Farnham Trading Estate, Farnham, GU9 9NP
- ICO registration number: ZC199932
- Data protection contact: franchise@hausmaids.co.uk
We are a franchisor. We run this website and the Haus Maids brand; we do not provide cleaning services ourselves. Cleaning is provided by independent local franchisees, each a separate company with its own policy, listed on its local office page.
2. What we do with your enquiry
When you complete an enquiry form on this website:
- we send your details to the local franchisee for the area you’re in, so they can contact you about your cleaning service; and
- we keep a copy of the enquiry on the website’s back end.
Once your details reach the local franchisee, they become responsible for your information as an independent controller and their own privacy information (each listed on its local office page.) applies to what happens next.
If you contact a local office by phone instead, your details go straight to that franchisee and do not pass through us at all.
3. The information we handle
- Enquiry details you give us: your name, contact details, address/postcode, and anything you tell us about your home in the enquiry form.
- Information collected automatically: technical data such as your IP address and how you use the site, through cookies and similar technologies (see our separate [Cookie Policy] and section 7).
- If you enquire about becoming a franchisee: we also handle information about your background, finances and experience, to deal with your enquiry.
4. Why we handle it, and our legal basis
| What for | Legal basis |
| Passing your enquiry to the right local franchisee so they can respond | Legitimate interests (connecting you with our local business) |
| Keeping a copy of website enquiries to monitor enquiry quality and conversion across the network, and to improve the website and our marketing | Legitimate interests (running and improving the franchise network) |
| Responding to franchise-recruitment enquiries | Legitimate interests; steps prior to entering a contract |
| Sending you marketing about Haus Maids where you’ve asked for it or not objected | Consent question |
| Keeping business and compliance records | Legal obligation |
5. How long we keep website enquiries
We keep the copy of your website enquiry in a form that identifies you for 24 months from your last contact, after which it is deleted or anonymised. We may keep anonymised, aggregated statistics (which do not identify you) for longer to understand and improve our website and marketing. If you become a customer of a franchisee, that franchisee keeps your data under Part B. Each listed on its local office page.
6. Who we share it with
- The relevant local franchisee (as above).
- Our service providers (website hosting, email, analytics, marketing tools), under contract and only on our instructions.
- Our professional advisers, under duties of confidentiality.
- Authorities, regulators or courts, where the law requires it.
We do not sell your data, and we do not operate a central customer database of franchisees’ customers.
7. Cookies
This website uses cookies and similar technologies. Analytics and functionality cookies we use only to run and improve our own site are provided with clear information and a simple way to opt out. Advertising and tracking cookies (for example for Google or Meta advertising) are only used with your consent, which you can give, refuse or change through our cookie banner. Full details are in our separate [Cookie Policy].
8. Where your data is handled
Some of our service providers process data outside the UK. Where they do, we rely on an appropriate safeguard (UK adequacy, or the International Data Transfer Agreement / UK Addendum). Providers that may involve transfers currently include:
- [Website host — TBC Host
- Google (Ads / Analytics) — USA
- Microsoft 365 — USA/EU
- Meta — USA, if running Meta ads
9. Your rights and how to complain
You have the right to access your data; to have it corrected or, in some cases, erased; to restrict or object to processing; to data portability; and to withdraw consent where we rely on it. We normally respond within one month; for complex requests we may extend by up to two further months and will tell you, and we may pause the clock if we need more information from you to proceed.
If you have a concern, please contact us first (section 1). We will acknowledge your complaint within 30 days and respond without undue delay. You can also complain to the Information Commissioner’s Office at ico.org.uk or 0303 123 1113.
10. Local services and your local office
Cleaning is provided by an independent local franchisee. To see who runs your area and how they handle your data, visit your local office page — each office page carries that franchisee’s own privacy information.
11. Changes and contact
We may update this policy; the current version is always on this website and we’ll flag significant changes. Questions and requests: franchise@hausmaids.co.uk or the registered address above.
Part B — Your local Haus Maids service.
Your local Haus Maids service in Basingstoke is provided by:
Haus Basingatoke Ltd, company number 16349607, ICO registration number ZB973311, of 51 Appleton Drive, Basingstoke, England, RG24 9RW. Contact: Basingstoke@hausmaids.co.uk
This company is an independent Haus Maids franchisee and is the controller of your personal data for the cleaning service it provides to you.
1. The information we collect
We collect your name, contact details, home address, details needed to clean your home (such as access and any specific requirements), and payment details. We collect this when you call us, when your enquiry reaches us from the Haus Maids website, or when you deal with us directly.
2. Why we use it, and our legal basis
- To provide and manage your cleaning service — to arrange visits, manage your account and keep in touch about your service. Basis: performing our contract with you.
- To take payment and keep accounts — processed through our accounting software. Basis: performing our contract; and legal obligation for tax records.
- Customer care and improving our service. Basis: our legitimate interests.
- Marketing about our own services, where you’re an existing customer or have agreed. Basis: soft opt-in / consent; you can opt out at any time.
3. Who we share it with
- Our cleaning staff, so they can carry out your clean.
- Our software and payment providers
- Our professional advisers, and authorities or courts where the law requires.
We do not sell your data.
4. If our business changes hands
If this franchise closes or is transferred, your details may be passed to Haus Maids Franchising Ltd or to an incoming franchisee so your cleaning service can continue. You will be told if this happens.
5. Where your data is handled
Some of our providers process data outside the UK under appropriate safeguards.
6. How long we keep it
We keep your information for as long as you’re a customer and for six years afterwards, to meet tax and legal requirements, then delete or anonymise it.
7. Your rights and how to complain
You have the same rights set out in Part A, section 9. To exercise them, or if you have a concern, contact us using the details in the box above — we will acknowledge any complaint within 30 days. You can also complain to the ICO at ico.org.uk or 0303 123 1113.